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Los Angeles:
323-341-5885

Fontana Phone:
909-350-1400

Santa Clarita:  
661-291-1775


Ventura:

805-339-9202


Moreno Valley
951-485-1055

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2 FONTANA P.D. will no longer respond to your burglar alarm!
1 EFF. 10-1-07!  YOU NEED TO SWITCH 
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Fontana Community Alert:

Most Frequently Asked Questions on the new Fontana Alarm Policy:

Q. Is there a new ordinance?
A. Yes.

Q. Are the Police responding to Burglar alarm calls now?

A. Depends. If the Alarm Company “verifies the alarm” (see below) the Police will respond and investigate. If the alarm is not “verified” they will only do a “roll-by”, but will not leave their vehicle to investigate unless they observe criminal activity from their patrol vehicle.

Q. Will the new ordinance eliminate the “roll-by” response?
A. Yes.

Q. Will the police respond if the alarm is not “verified”?

A. No. 
Unverified alarm calls will not receive a response.
The alarm company will be fined $150 for making a ‘prohibited call”. 

Q. Will the police respond to “verified alarms”?

A. Yes.
Only if the “alarm company” can “verify” (confirm) that there is definite criminal activity. This means that alarm owners who have their alarm systems connected to video surveillance cameras, monitored by the Alarm Company, will be able to have the Police respond if the criminal activity is viewed by the alarm company dispatcher (this can only happen if the premises phone-line/internet connection is not cut by the criminals).

Q. If the alarm is “false” is there a fine?

A. Yes.
If the Alarm Company requests the Police respond to an alarm and indicated that it is “verified”, and the alarm turns out to be false, the Alarm Company will be fined $200 or more by the City.

Q. If the Alarm Company is assessed the fine, is the alarm owner responsible for payment?

A.
It depends on the wording of the contract. Most contracts state that the alarm owner/user is responsible for any/all false alarm fines. Have an attorney review your contract.

Q. May an alarm owner/user call the Police Dept. on an alarm?

A. Yes.
Though an alarm owner/user could not “verify” the alarm, so there would not be a Police response. Then alarm owner/user would then expect be fined the $150 for making a “prohibited call”.

As an alarm owner you have several options:

1.    Pay your current alarm service and receive nothing.

2.    Pay your current alarm service and respond yourself.

Potentially dangerous as the police may think you are the criminal, if they observe you at the location. Recommend you run this by an attorney that is knowledgeable in this area of the law. Additional life insurance is not a bad option either. You pay the Alarm Company, you do the work, and you take the risk!

3.    Cancel all alarm service and simply resign yourself to being burglarized.

4.    Have Lone Star Security monitor your alarm and provide our Private alarm response for $34.95 per month.  

For further information or assistance contact us at Lone Star Security & Video .

(909) 350-1400 Lonestarresponse.com  LIC# ACO 6983

This FAQ is prepared by Lone Star Security & Video . The Fontana ordinance is subject to revision and that may of course change the interpretation. This FAQ represents Lone Star’s current understanding of the ordinance based on our communications with the Police Dept, City Attorney’s Office and City of Fontana.

Our web-site will be updated with any revisions.

 

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